Frequently Asked Questions

SHOPPING INFORMATION

How Long Will It Take To Get My Package? 

Once payment has cleared it usually takes 2 working days for smaller items and 4-5 days for larger items. If you require express postage please contact us so that we can arrange everything.

Can I receive my order the next working day?

For Melbourne metro area we are able to offer this service. Please contact a staff member and quote your order number.

What Shipping Methods Are Available? 

You may choose your preferred shipping method at checkout.  We ship our products with Australia Post, local couriers or freight forwarders for heavier items. Customer collection or pickup with your own courier is also an option.

Can I order online and pick up in store?

Yes, please select the pick up in store option when checking out and we will make sure its ready for you when you come in.

Do you ship Australia wide?

Yes we proudly ship Australia wide.

Do You Ship Internationally?

Yes we do. Please contact us with for freight costs.

Is the price advertised include GST?

Yes all our prices are GST inclusive. There are no hidden costs.

Why are you so much cheaper than other suppliers?

We are involved in every aspect of the production of our products. We manufacturer our slat walls so we can pass on the savings to all our customers without jeopardizing quality.

Are you open on the weekend?

We are open on Saturday from 9am till 4pm.

Can I become a re-seller? 

Yes please drop us an email about becoming one of our re-sellers.

Do the slatwalls come with the aluminium inserts?

Yes all our slatwalls come with the aluminium inserts. Please call us if you require them without.

PAYMENT INFORMATION

What Payment Methods Are Accepted?

PayPal and all major credit cards not including American Express.

Is Buying On-Line Safe?

Protecting your personal and order information is a priority. We want you to be able to order from www.dinyashopfittings.com.au with total confidence.

As such we have created a secure transaction environment. We use secure sockets layer (SSL) technology – our on-line ordering system is the industry standard for encryption technology – to protect your online order information.

ORDERS AND RETURNS

Do I need an account to place an order?

You can place an order without first creating an account.  Account customers can subscribe to receive sale updates and exclusive online offers.  Checkout in the online store is also quicker as a member as your delivery information is saved for future use.

How Do I Track My Order?

Once your order has shipped, you can use the Order ID and Billing Email to track your order. Visit the Order Tracking page for more information.

Who should I to contact if I have any queries?

Your more than welcome to send us an email through our contact us page or call our friendly staff on 1300 758 925.

How Can I Return a Product?

When returning a product please contact our staff. All postage costs will be the responsibility of the customer unless otherwise stated. Please also refer to our returns police in our terms and conditions.

Any unanswered questions? Contact Us